FAQs
1. What payment methods do you accept?
Credit/Debit Card payments, GrabPay, Maya payments via PayMongo, bank deposit/ online transfers via BPI or Metrobank, and GCash payments.
BPI Account Details:
SHAIRA IZELLA LOQUE
QR CODE FOR BPI:
Metrobank Savings Account
SHAIRA IZELLA LOQUE
GCash Number:
SHAIRA IZELLA LOQUE
2. Where can I send my proof of payment?
Once payment has been made, please send a screenshot or a copy of your proof of payment together with your full name and order number to our Instagram account — @outandabout.mnl — We’ll process your order upon receipt of payment confirmation.
3. How long does shipping take?
We’ll ship your order/s within 1-2 business days after payment has been received so make sure to send your proof of payment as soon as possible so we can process your order/s.
Delivery usually takes around 1-3 working days for Metro Manila and 4-7 days for provincial locations.
You will receive a shipping notification via e-mail once your order has been shipped. For regular shipping, you may track your orders via J&T Express website.
4. How much is the shipping fee?
Shipping fee for Metro Manila is P85 and P150 for provincial locations. All orders are shipped via J&T Express unless stated otherwise.
5. Do you allow same day delivery?
Yes, we do. You may choose PICK UP on the shipping options upon checkout. We will send you the details via e-mail once your order is ready for pick up. All shipping costs must be shouldered by the buyer. You may also message us on Instagram (@outandabout.mnl) for same day delivery.
6. Do you allow item exchange?
We allow item exchange requests within 7 days upon receiving the item. Item/s must be in their original condition, with tags still attached. All shipping costs for the exchange must be covered by the buyer. We also don’t do refunds.
Please also take note that we DO NOT accept returns/exchanges for items bought during SALE unless the item is damaged.
7. How do I wash and care for my linen pieces?
Best to hand wash in cold or lukewarm water using mild detergent. Avoid using bleach. If using a wachine machine, always wash your linen clothes on your machine’s gentle cycle. Do not wring or twist. Line dry. You may steam or iron on low heat.
For the Martina Mini Dress and Dakota Dress — please hand wash only in cold water using a mild detergent.